Return & Refund Policy
Pulled from the Tuition Refunds section of the Private Career Colleges branch’s website located at https://www.alberta.ca/tuition-refunds.aspx.
The Institution may charge a student a registration fee of up to $500, which it
must credit toward any unpaid tuition fees (Section 14 of the Private Vocational Training Regulation).
The Institution may retain this fee if the student does not attend the Program unless:
– They terminate this contract within four business days of signing it (Section 15 of the
Private Vocational Training Regulation).
– The Institution terminates this contract before the Program begins (Section 16(2) (a)
of the Private Vocational Training Regulation).
– The Program does not begin by the start date in Part C of this contract and the student chooses
to terminate this contract as a result (Section 16(2)(b) of the Private Vocational
Training Regulation).
The Institution cannot require or accept payment of the registration fee until the student has signed the Alberta Student Enrollment Contract for Licensed Vocational Training and cannot accept payment of any other tuition or any
incidental fees before the Program begins (Section 14(2) of the Private Vocational Training Regulation).
If this contract is terminated after the Program begins, the Institution is
entitled to the payment of tuition fees as outlined in Section 17 of the Private Vocational Training Regulation, which is as follows:
– 25% of the total tuition fees as identified in Part C: Program Cost of this contract if
10% or less of the Program is provided
– 60% of the total tuition fees as identified in Part C: Program Cost of this contract if more than 10% but less than 50% of the Program is provided
– 100% if more than 50% of the Program is provided.
If the student paid more tuition than the Institution is entitled to under Section 17(1), the Institution must refund the student the difference.
Any refund that the Institution is required to pay will be paid to the source
of payment for the tuition fees received (i.e. the student, Government, agency, or person other than the student) and/or to any outstanding student loan where applicable (Section 21 of the Private Vocational Training Regulation).
The Institution may withhold a student’s credential if they do not pay their outstanding fees in full at the time of graduation.
Online Orders
If you do not receive your product order, product is damaged, spoiled or not to your 100% satisfaction, we will either replace your order or refund your money. You may cancel your order for any reason up to and including seven (7) days from the date of delivery. We will refund the price of your order within thirty (30) days from the date of cancellation. If you have any concerns or issues with your orders please contact a Alberta College of Massage Therapy Customer Service Representative as soon as possible at 1-877-768-8400 or by email sales@acmt.ca.
To return an item by mail in Canada
To return an item without requesting an exchange, simply place your return in the original packaging and drop it in the mail. As soon as we receive your return, your credit will be processed for the merchandise total and taxes. Original shipping charges are non-refundable.
To exchange an item by mail in Canada
To exchange an item, simply send it back. You may include your written order for the exchange item or call 1-877-768-8400 and a customer service representative will take your order for the exchange item. Your credit card will be billed for the exchanged item, then a credit for the returned merchandise and any taxes will be issued when your return is received.
Our Commitment to You
We are committed to providing our customers with quality products and trust you will be completely satisfied with every purchase you make through our online service. Our products are guaranteed for one full year from date of purchase.
We will gladly replace a product that is due to a quality issue on our end. If a refund is requested, we do require an original copy of the receipt showing the date of purchase.
